配送ポリシー
SHIPPING POLICY
ORDER PROCESSING TIME
All orders are processed within 1–3 days (excluding holidays). Once your order has been processed, it will be shipped.
SHIPPING TIME & DELIVERY
Shipping times vary depending on your location:
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United States: 5–10 business days
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International: 7–15 business days
Please note that delivery times are estimates and may vary due to customs, weather, or carrier delays.
SHIPPING RATES
Shipping charges for your order will be calculated and displayed at checkout.
We may offer free shipping promotions from time to time.
TRACKING YOUR ORDER
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking updates to appear.
CUSTOMS, DUTIES & TAXES
Galeya is not responsible for any customs fees, import duties, or taxes applied to your order. These charges are the responsibility of the customer.
LOST OR STOLEN PACKAGES
Galeya is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Please contact the shipping carrier directly.
INCORRECT SHIPPING INFORMATION
If you provide an incorrect address, please contact us immediately at galeyaessential@gmail.com. We are not responsible for orders shipped to incorrectly provided addresses.
DELAYED SHIPMENTS
While we aim to deliver your order on time, delays may occur due to high demand, customs processing, or courier issues. We appreciate your patience.
CONTACT INFORMATION
For any shipping-related questions, please contact us at:
galeyaessential@gmail.com