返金ポリシー

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at galeyaessential@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at galeyaessential@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at galeyaessential@gmail.com.

Return & Refund Policy

Last updated: 5/3/26

Thank you for shopping with Galeya. We value your satisfaction and want you to feel confident in your purchase.

1. Returns
Due to the nature of our products (skincare and dietary supplements), we do not accept returns on opened or used items for hygiene and safety reasons.

We only accept returns under the following conditions:

The item is unused, unopened, and in its original packaging
The return request is made within 14 days of delivery

2. Non-Returnable Items
The following items cannot be returned:

Opened or used products
Perishable goods
Final sale or promotional items

3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at galeyaessential@gmail.com with:

Your order number
Clear photos of the product and packaging

We will gladly offer a replacement or full refund at no additional cost.

4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method
Please allow 5–10 business days for the refund to appear

Shipping fees are non-refundable.

5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at galeyaessential@gmail.com

6. Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrect.

7. Order Cancellations
Orders can be canceled within 12 hours of purchase. After that, orders may already be processed and cannot be canceled.

Return & Refund Policy